Exchanges
All Items purchased on our website may be exchange for a different size or store credit only. It's okay though, you won't want to return the item anyway.
If you do decide to make an exchange
The Exchange must take place within 5 days of receiving the item. The item must be in new unused condition. Any signs of wear the buyer will be responsible for the item purchased..
Email us and let us know that you will be doing an exchange for a different item.
Once you are ready to exchange the item, please send us an email with your order number and what size you will be exchanging the item for. The buyer will be responsible for shipping the coat back to us. We will pay return shipping.
Heat Straps LLC is not responsible for lost mail:
please provide tracking information in email.
Once we confirm the exchange...
Please package the coat neatly so it does not get damaged during shipping. Please provide a note in the box as well containing your order number, exchange information, and return address. Once we receive the coat, we will ship out your exchange in 2-3 business days.
Please Mail Exchange to:
Heat Straps LLC
80 Surrey Lane
Tenafly, NJ, 07670