All Items purchased on our website may be exchange for a different size or store credit only. It's okay though, you won't want to return the item anyway.
If you do decide to make an exchange
The Exchange must take place within 5 days of receiving the item. The item must be in new unused condition. Any signs of wear the buyer will be responsible for the item purchased..
Email us and let us know that you will be doing an exchange for a different item.
Once you are ready to exchange the item, please send us an email with your order number and what size you will be exchanging the item for. The buyer will be responsible for shipping the coat back to us. We will pay return shipping.
Heat Straps LLC is not responsible for lost mail:
please provide tracking information in email.
Once we confirm the exchange...
Please package the coat neatly so it does not get damaged during shipping. Please provide a note in the box as well containing your order number, exchange information, and return address. Once we receive the coat, we will ship out your exchange in 2-3 business days.
Please Mail Exchange to:
Heat Straps LLC
80 Surrey Lane
Tenafly, NJ, 07670
Once a product leaves our facility, its journey is managed by the shipping carrier. We share in the tracking details and updates you receive, and we don't have additional information. It's unfortunate, but we can't be held responsible for items that get lost, damaged, or stolen in transit. If there's a dispute, it's on the customer to take it up directly with the shipping carrier. That being said, if you require help or more details to file a claim, we're here and ready to assist.
For Domestic Orders: We will ship USPS or UPS for your shipping Each option provides a tracking number, and certain options include insurance. Delivery times vary based on the service you select. If you prefer to have your delivery signed for, just give us a heads-up and we'll make that happen.
For International Orders: We ship via UPS, USPS or DHL, which includes a tracking number. Some options also offer insurance. Delivery times depend on the selected service. Be aware that you'll be responsible for any customs fees – we don't adjust item values to reduce these costs. You can find information about customs policies and shipping rates for different countries online. If you need any help figuring these out, don't hesitate to ask.
If you wish to add shipping insurance, we can do that for an additional cost. please send us an email and we'll walk you through the next steps.