Once a product leaves our facility, its journey is managed by the shipping carrier. We share in the tracking details and updates you receive, and we don't have additional information. It's unfortunate, but we can't be held responsible for items that get lost, damaged, or stolen in transit. If there's a dispute, it's on the customer to take it up directly with the shipping carrier. That being said, if you require help or more details to file a claim, we're here and ready to assist.

For Domestic Orders: We will ship USPS or UPS for your shipping Each option provides a tracking number, and certain options include insurance. Delivery times vary based on the service you select. If you prefer to have your delivery signed for, just give us a heads-up and we'll make that happen.

For International Orders: We ship via UPS, USPS or DHL, which includes a tracking number. Some options also offer insurance. Delivery times depend on the selected service. Be aware that you'll be responsible for any customs fees – we don't adjust item values to reduce these costs. You can find information about customs policies and shipping rates for different countries online. If you need any help figuring these out, don't hesitate to ask.

If you wish to add shipping insurance, we can do that for an additional cost. please send us an email and we'll walk you through the next steps.