Buy It For Life Guarantee
When you make a purchase of a Heat Straps bag or jacket from us, we assure you of its high quality. As part of our commitment, we offer complimentary lifetime repairs with every Heat Straps bag or jacket purchase (waxed canvas products). This offer pertains to the anticipated lifespan of the product.
In a culture often driven by excessive consumption, where items are often used only briefly before being discarded, we stand against this trend. We offer free repairs for our bags and jackets because we firmly believe that a single quality purchase should serve you well for years.
How to initiate a repair
Ship your Heat Straps bag or jacket to the below address, along with the following details enclosed.
Heat Straps LLC
80 Surrey Lane
Tenafly, NJ, 07670
Include the following TYPED* details in your package:
Order Number (if applicable)
Your return address
A description of the necessary repairs
*To ensure that we provide the best repair possible for your bag or jacket, all repair details included in packages shipped to us must be typed.
What happens after you submit a repair?
Whenever a bag or jacket is submitted for repair, our team will evaluate the overall material integrity of the item in comparison to its repair potential. If your bag or jacket is deemed repairable, we will carry out the necessary repairs at no cost. Simply send your Heat Straps bag or jacket to the address provided below, and we will initiate the required repairs. Following the repair, we will send you an invoice for the return shipping expenses.
Our objective is to prolong the lifespan of your bag or jacket. If your item has sustained damage, we will make every effort to restore it to its original functionality and appearance. Please note that this free repair program does not cover personalized alterations or additions, but we are open to discussing such modifications for an additional fee.
What do free repairs include?
Patching canvas tears or holes, reinforcing seams, and limited replacement of rivets, hardware, and small leather components. For duffle bags & jackets, there is a $20 fee, plus shipping, for zipper replacement.
*Please note that our repairs do not cover normal wear and tear that is expected to occur over time. If we deem that the damage resulted from misuse or neglect the coat will not be covered under the buy it for life guarantee.
Our repair terms
Heat Straps retains the right to determine if an item is beyond repair. Should your bag or jacket be irreparable, we extend the option of a 20% discount on a new product of equal or lesser value.
Please note that when you send your bag or jacket for repair to the provided address, you acknowledge and agree that we are not responsible for any damages or loss of goods resulting from shipping issues or your failure to provide the requested information for the repair process.
The shipping costs to send your item to our facility are your responsibility. We strongly recommend obtaining tracking for your shipment, as we cannot be accountable for items that do not reach our facility.
Contact us with questions
For any additional inquiries about repairs, please contact us at Info@heatstrapsusa.com.